Welcome to our Privacy Policy
Your privacy is critically important to us.
PT. Mario Minardi Indonesia is located at:
PT. Mario Minardi Indonesia Jalan Professor Doktor Satrio Kav. 3-5 Setiabudi, Jakarta Selatan 12930 – Jakarta , Indonesia 02157973178It is PT. Mario Minardi Indonesia’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://shaddyindonesia.com/ (hereinafter, “us”, “we”, or “https://shaddyindonesia.com/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
Product exchange request is only valid for 7 (seven) days after your products arrived at your doorstep. Send a claim to Shaddy Indonesia's WhatsApp (+62 857 1108-9561) or email cs@shaddyindonesia.com
Products that you wish to be exchanged shall be in pristine condition as how it was when it was first purchased or in other words, they have not been worn, washed, or altered in any way or form and has no smell, complete with their purchase receipts, tags, boxes, and original labels. Send a video that highlights the condition of the shoes to the number or email above. Make sure that the video highlights the shoes' outsole, upper, and insole.
RETURN PROCESS
To return an item, please contact Shaddy Indonesia's WhatsApp (+62 857 1108-9561) or email cs@shaddyindonesia.com email to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address :
SETIABUDI,JAKARTA SELATAN, JAKARTA RAYA
12930
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please kindly wait for 1x24 hours the soonest after Mario Minardi received the products that you wish to be exchanged and approximately 7 - 14 working days for a refund.
EXCEPTIONS
The following items cannot be returned or exchanged:
- used items and not in the same condition that you received it
- not in the original packaging.
- __________
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.