GRAZIE MILLE!

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We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

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Product exchange request is only valid for 7 (seven) days after your products arrived at your doorstep. Send a claim to Shaddy Indonesia’s WhatsApp (+62 857-1108-9561) or E-mail to cs@shaddyindonesia.com

Products that you wish to be exchanged shall be in pristine condition as how it was when it was first purchased or in other words, they have not been worn, washed, or altered in any way or form and has no smell, complete with their purchase receipts, tags, boxes, and original labels. Send a video that highlights the condition of the shoes to the number or email above. Make sure that the video highlights the shoes' outsole, upper, and insole.

RETURNS POLICY

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To return an item, please contact Shaddy Indonesia’s WhatsApp (+62 857-1108-9561) or email cs@shaddyindonesia.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address :

PT. Mario Minardi (Shaddy Indonesia)

Jl. Guru Mughni Gg. 21 No. 22D RT 05/RW 02, Karet Semanggi, Kecamatan Setiabudi, Jakarta 12930

The shipping fee for product exchange that is made due to factory defects will be taken care of by Shaddy Indonesia while the shipping fee for product exchange for any other reason will be charged to customers.

Other than sending the products you wish to be exchanged to us, you can also visit our flagship store at JOURNEY in Ashta District 8. Valid for all-channel purchases, both online and in-person.